Shipping policy
Last updated: November 7, 2026
Where we ship: United States only (all 50 states). We do not ship internationally at this time. We cannot deliver to P.O. boxes or APO/FPO addresses — please use a complete street address.
Where we ship from: Orders are packed and shipped from our fulfillment partner's warehouse in China. U.S. import duties are prepaid on every order, so there is nothing extra to pay on delivery. Items in one order are packed together whenever they ship from the same warehouse; if they don't, your order may arrive in more than one package, each with its own tracking number.
Processing time: Orders are processed within 1–3 business days (Monday–Friday). If we can’t ship your order within that time, we’ll email you with a new estimated ship date and the option to cancel for a full refund.
Delivery times & rates
Standard tracked shipping: usually 5–11 business days after dispatch, so most orders arrive 6–14 business days after you order. $5.95 — FREE on orders over $53 (after discounts).
Delivery estimates are not guarantees; carrier and customs delays (weather, peak season) can occur.
Fragile items & protective packing: Fragile pieces are wrapped and cushioned to withstand normal transit. If anything arrives broken, email photos of the item and the box to hello@phinandclay.com within 7 days of delivery and we will send a free replacement or a full refund.
Tracking: You will receive a shipping confirmation email with a tracking number once your order ships. Some orders show only “label created” for a week or more before the first carrier scan, while the parcel travels to our U.S. carrier. That is normal, and updates will appear once the carrier scans it.
Lost or stolen packages: If tracking shows delivered but you can't find your package, check with neighbors and your local post office, then contact us within 7 days. We will open a claim with the carrier and help resolve it. If your order hasn't arrived within 25 business days of purchase, contact us and we'll reship it or refund you.
Wrong address: Please double-check your address at checkout. We can edit an address only before the order ships.
Holiday shipping: For the best chance of delivery before Christmas, please order by December 1 (Standard shipping). Peak-season delays can happen, so we can't guarantee delivery by a specific date.