Shipping policy

Last updated: September 28, 2026

Where we ship: United States only (all 50 states). We do not ship internationally at this time. We cannot deliver to P.O. boxes or APO/FPO addresses — please use a complete street address.

Where we ship from: Orders are packed and shipped by our fulfillment partners from their warehouses, which may be located outside the United States. Items in one order are packed together whenever they ship from the same warehouse; if they don't, your order may arrive in more than one package, each with its own tracking number.

Processing time: Orders are processed within 1–3 business days (Monday–Friday).

Delivery times & rates

Standard tracked shipping: usually 5–11 business days after dispatch (most orders arrive within about 2 weeks of purchase). $5.95 — FREE on orders over $59.

Delivery estimates are not guarantees; carrier and customs delays (weather, peak season) can occur.

Fragile items & protective packing: Fragile pieces are wrapped and cushioned to withstand normal transit. If anything arrives broken, email photos of the item and the box to baouyentbu@gmail.com within 7 days of delivery and we will send a free replacement or a full refund.

Tracking: You will receive a shipping confirmation email with a tracking number once your order ships. Tracking may take a few days to update after dispatch.

Lost or stolen packages: If tracking shows delivered but you can't find your package, check with neighbors and your local post office, then contact us within 7 days. We will open a claim with the carrier and help resolve it. If your order hasn't arrived within 25 business days of purchase, contact us and we'll reship it or refund you.

Wrong address: Please double-check your address at checkout. We can edit an address only before the order ships.

Holiday shipping: For delivery before Christmas, please order by December 5 (Standard shipping).