Refund policy
Last updated: September 28, 2026
We want you to love every pour with Phin & Clay. If something isn't right, you have 30 days from the date of delivery to request a return.
Eligibility
- Items must be unused, in their original condition and packaging, with all accessories and inserts.
- For hygiene reasons, we cannot accept returns of items that have been used with food or drink, unless the item is defective (see below).
- Gift cards and final-sale items are not returnable.
Damaged, defective or wrong items (including breakage in transit)
- Please inspect your order when it arrives. If anything is broken, cracked, chipped, defective or incorrect, email baouyentbu@gmail.com within 7 days of delivery with your order number and photos of the item and the shipping box.
- We will send a free replacement or a full refund, including shipping. You will not need to return broken ceramic. Please dispose of broken pieces safely.
- Defects that appear during normal use within 30 days are also covered.
How to start a return
- Email baouyentbu@gmail.com with your order number and reason for return.
- We will reply within 1–2 business days with return instructions and a return address in the United States. Please do not send items back without instructions — unauthorized returns cannot be processed.
- Change-of-mind returns: the customer pays return shipping, and original shipping charges are non-refundable. Returns due to our error or a defect are free.
Refunds
- Once your return is received and inspected (usually within 5 business days of arrival), we will email you and issue the refund to your original payment method. Your bank or PayPal may take 5–10 business days to post it.
- Late or missing refund? Check with your bank/PayPal first, then contact baouyentbu@gmail.com.
Exchanges
The fastest way to get a different glaze or set is to return the item you have and place a new order.