Refund policy

Last updated: October 2, 2026

We want you to love every pour with Phin & Clay. If something isn't right, you have 30 days from the date of delivery to request a return.

Eligibility

  • Items must be unused, in their original condition and packaging, with all accessories and inserts.
  • For hygiene reasons, we cannot accept returns of items that have been used with food or drink, unless the item is defective (see below).
  • Gift cards and final-sale items are not returnable.

Damaged, defective or wrong items (including breakage in transit)

  • Please inspect your order when it arrives. If anything is broken, cracked, chipped, defective or incorrect, email hello@phinandclay.com within 7 days of delivery with your order number and photos of the item and the shipping box.
  • We will send a free replacement or a full refund, including shipping. You will not need to return a broken item. Please dispose of it safely.
  • Defects that appear during normal use within 30 days are also covered.

12-month warranty on the handheld milk frother

  • If your Phin & Clay handheld milk frother stops working under normal use within 12 months of delivery, email hello@phinandclay.com with your order number and a short video or photo of the problem. We will send a free replacement. You do not need to return the old one.
  • The warranty covers the original purchaser and does not cover accidental damage, such as drops or putting the handle under water.

Cancellations

  • Need to cancel? Email hello@phinandclay.com with your order number as soon as possible. If your order has not yet been handed to our fulfillment partner for shipping, we will cancel it and refund you in full.
  • Once an order has been processed for shipping, it can no longer be cancelled, but you can return unused items within 30 days of delivery as described above.
  • If we can’t ship your order within our 1–3 business day processing time, we’ll email you before that time runs out with a new estimated ship date, and you can choose to cancel for a full refund.

How to start a return

  1. Email hello@phinandclay.com with your order number and reason for return.
  2. We will reply within 1–2 business days with return instructions and a return address in the United States. Please do not send items back without instructions — unauthorized returns cannot be processed.
  3. Change-of-mind returns: the customer pays return shipping, and original shipping charges are non-refundable. Returns due to our error or a defect are free.

Refunds

  • Once your return is received and inspected (usually within 5 business days of arrival), we will email you and issue the refund to your original payment method. Your bank or card issuer may take 5–10 business days to post it.
  • Late or missing refund? Check with your bank or card issuer first, then contact hello@phinandclay.com.

Exchanges

The fastest way to get a different color or size is to return the item you have and place a new order.