FAQs

We ship to the United States only (all 50 states). We can’t deliver to P.O. boxes or APO/FPO addresses, so please use a complete street address.

Orders are processed within 1–3 business days (Monday–Friday). Standard tracked shipping usually takes 5–11 business days after dispatch, and most orders arrive within about 2 weeks of purchase. Delivery estimates are not guarantees; carrier delays can happen in peak season.

Orders are packed and shipped by our fulfillment partners from their warehouses, which may be located outside the United States. If items ship from different warehouses, your order may arrive in more than one package, each with its own tracking number.

Standard tracked shipping is $5.95, and it’s FREE on orders over $59.

Once your order ships, we email you a shipping confirmation with a tracking number. Enter it on our Track Order page. Tracking can take a few days to update after dispatch.

If tracking shows delivered but you can’t find your package, check with neighbors and your local post office, then contact us within 7 days and we’ll open a claim with the carrier. If your order hasn’t arrived within 25 business days of purchase, contact us and we’ll reship it or refund you.

We can edit an address only before the order ships. Email us as soon as possible with your order number and the correct address.

We accept the payment methods shown at checkout. Payments are processed securely through Shopify’s checkout.

Yes. Checkout runs on Shopify’s encrypted checkout, and we never see or store your full card number.

All prices are in US dollars (USD).

Enter WELCOME10 at checkout for 10% off your first order. It can be used once per customer and can’t be combined with bundle savings (only one discount applies per order).

Yes. Mix any 2 eligible brewing tools and save 5%, or any 3 and save 10%. The discount is applied automatically at checkout. Discounts don’t stack: WELCOME10 can’t be combined with bundle savings, so only one discount applies per order.

You have 30 days from delivery to request a return. Items must be unused, in their original condition and packaging. For hygiene reasons we can’t accept returns of items used with food or drink unless they are defective. See our Refund Policy.

Email taikhoancongtyamazvn@gmail.com within 7 days of delivery with your order number and photos of the item and the shipping box. We’ll send a free replacement or a full refund, including shipping. You don’t need to send a broken item back.

Email us your order number and the reason for the return. We reply within 1–2 business days with instructions and a U.S. return address. For change-of-mind returns, the customer pays return shipping; returns due to our error or a defect are free.

Once your return arrives and is inspected (usually within 5 business days), we refund your original payment method. Your bank or PayPal may take 5–10 business days to post it.

The fastest way to get a different color or size is to return the item you have and place a new order.

No. We sell the tools, not the beans, so bring the coffee you already love. Our brew guide shows you how to get a great cup from it.

Measure the floor of your phin’s brewing chamber and choose the closest size (51, 53, 56 or 58 mm) that lies flat without folding up the sides.

Medium-coarse, aiming for a 4–6 minute drip. If it runs through in under 3 minutes, grind a little finer; if it takes more than 8, go a little coarser. Our hand grinder has an adjustable ceramic burr for this.

Our brewing tools are made in China and ship with tracking from our fulfillment partner’s warehouse.

Of course. Read our news and how-to articles, or contact us and a real person will reply.

Phin & Clay is a trade name of Epax LLC, 3026 W Hearn Rd, Phoenix, AZ 85053, United States.

Email taikhoancongtyamazvn@gmail.com or use our contact page. We reply to every message within 1–2 business days.